Q1. How to place an order?
A1.1. Contact customer service to confirm the freight and detailed information such as product model,
configuration, quantity, etc. (you can also arrange freight forwarding by yourself ).
2. We provide you with Proforma Invoice with all product details according to your final decision.
3. You need to arrange 30% of the payment to our bank account, and then we will prepare the products.
The cycle is generally about 10-15 days, and the specific delivery can be made according to your order configuration quantity.
4. After the product is completed, pay the balance, and we will arrange the delivery of the freight forwarder
(or we will provide relevant information to arrange the freight forwarder transportation by ourselves).
5. After completing this process, the customer service will track the location of the product and notify you when it is approaching and arriving, so that you can quickly prepare for customs clearance and other related matters.
6. After getting the item, there will be a dedicated after-sales team waiting for your follow-up feedback.
Q2.Which brand electric car could you supply?
A2: We provide BYD, Li Auto,Changan,Mercedes-Benz,Toyota,Volkswagen, Tesla, Hongqi, Wuling, Geely, Volvo, BMW and any brand you want.
Q3. What kind of payment terms can be acceptable?
A3: We're flexible for payment terms, including T/T ,L/C and of course Cash.
Q4. What is your minimum order quantity?
A4:pieces, the discount is particularly large for large quantities.
Q5:What is your shipping method?
A5: Transport by sea, by trailer, rail via containers, LCL and RO-RO vessel according to your requirements. Meantime, we also provide the most economical method for you.
Q6:How long is your delivery time?
A6: Generally it is 5-10 days, if we have stock. If not, maybe need 25-30 days to arrange the shipping.
Q7: Have you test all your cars before delivery?
A7: Yes, we have 100% test the products before delivery.
Q8:What is your distributor support policy in international markets?
A8: In addition to offering a diverse range of cars and accessories, we provide an array of services such as modified parts, showroom design, marketing planning, and agency planning.
Q9:Does our car have EU Homologation/EU COC certification and ECC certification? Can customs clearance be smooth?
A9:Our small and medium-sized cars, including brands like BYD, Skyworth, and Volkswagen ID, come with EU certification. These vehicles will be accompanied by the necessary documents to ensure smooth customs clearance. Some regions, such as the EU and Brazil, mandate EU certification for car imports.
Q10:Parallel import and export: Is the customer buying a new or used car?
A10:Our parallel import and export service involves purchasing brand new cars from China and selling them internationally, akin to the process for used cars. Upon arrival at the destination customs, the vehicle will be re-inspected for mileage, condition, and factory technical specifications. If it meets local standards, it will be recognized as a new car.
Q11: How to guarantee my order after placing an order?
A11: We will monitor your order closely and provide production videos throughout the process. Post-delivery, we will track the car's location until it reaches you, with dedicated customer service available for follow-up feedback.
Q12: How do you make our business long-term and good relationship?
A12: We maintain high-quality standards and competitive pricing to ensure our customers benefit. We value every customer as our friend and genuinely aim to foster business and friendship.
Q13: Why should you buy from us instead of other suppliers?
A13: We can source every brand of car you desire. As a pioneering entity in Chinese vehicle exports, we possess extensive resources and partnerships.
We can procure any brand of EV cars you request and deliver them swiftly.Whether you are a personal buyer or an agent, we provide the same exceptional service and aim to offer the best possible prices.n agent, we provide the same good service and try our best to give you the best price as you can find.
Whale Autoshas 15 years of professional experience in automobile sales.
Our top priority is customer satisfaction. We recognize the significance of a car purchase and strive to ensure an optimal experience in choosing, buying, and owning a vehicle.
We maintain strong relationships with car manufacturers, dealers, and suppliers, offering a broad selection of vehicles across various brands, models, and price points.
Recognized for our professionalism, reliability, and integrity, we believe cars enhance life by providing convenience and comfort. We aim to be the most trusted automotive sales partner for our customers.
For a trustworthy car sales experience, contact Whale U-car(Shanghai) Import and ExportAt Whale U-car (Shanghai) Import and Export Co., Ltd, we eagerly anticipate the opportunity to collaborate with you and deliver exceptional service and support.
Larger quantities can unlock even more attractive pricing options for you.
Should you have any additional questions or require further assistance, please do not hesitate to reach out to us!